Contact Support
Need assistance? Our team can help with product enquiries, installation questions, shipping information, and technical support.
Lumizen Pty Ltd. Level 25, 108 St Georges Terrace, Perth WA 6000.
ABN 71 695 962 291
Frequently Asked Questions
Product
A typical Lumizen session runs between 10 and 20 minutes, depending on the treatment goals and operator preferences.
Lumizen systems use a combination of red (630–660 nm) and near-infrared (830–850 nm) wavelengths, which are the most extensively studied for photobiomodulation.
Yes. Red and near-infrared light therapy is non-invasive and well-tolerated. Many facilities offer daily sessions to their clients.
Commercial
Absolutely. Lumizen systems are designed for commercial environments including clinics, gyms, recovery studios, spas, and wellness centres.
Revenue depends on your pricing and session volume. Many operators charge $50-$85 per session. Use our ROI Calculator for tailored projections.
Shipping
Sea freight typically takes 5–8 weeks. Air freight is available with an estimated delivery of 15–28 days.
Yes. Lumizen ships worldwide using secure commercial freight with full coordination from origin to destination.
Installation
Lumizen beds require a 30–32 amp three-phase power supply. Installation should be completed by a qualified electrician.
Adequate room ventilation and clearance around the device are recommended. Our team can advise on specific room requirements.
Warranty
Lumizen products include a 5-year manufacturer warranty.
- LED panels
- Control electronics
- Internal power systems
- Structural components
- Incorrect installation
- Misuse or damage
- Unauthorised modifications
Shipping & Delivery
Lumizen beds are shipped worldwide using secure commercial freight.
- Estimated delivery: 5–8 weeks
- Most cost-effective option for international orders.
- Estimated delivery: 15–28 days
- Approximately 2.5× the cost of sea freight but significantly faster.
- Secure palletised packaging
- International freight coordination
- Delivery to destination port or address
Installation
Electrical Requirements
30–32 amp power supply required. Installation should be completed by a qualified electrician.
Space Requirements
Adequate room ventilation and clearance around the device are recommended. Our team can advise on specific room requirements.
