Privacy policy

Lumizen Pty Ltd
Effective Date: 27.03.2026

1. Overview

Lumizen Pty Ltd ("Lumizen", "we", "our", "us") is committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.lumizen.net (the "Site"), engage with our services, or interact with us. By using our Site or providing your information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information necessary to operate our business, provide our products and services, and deliver a high-quality experience.

2.1 Information You Provide
We may collect: full name, email address, phone number, business name (if applicable), industry type (e.g. wellness clinic, medical, fitness, hospitality, distributor), location (city, country), billing and shipping details, payment information (processed securely via third-party providers), and information submitted via forms (e.g. brochure downloads, ROI calculator, enquiries).

2.2 Automatically Collected Information
When you visit our Site, we may collect: IP address, browser type and device information, pages visited and time spent, referral source, and interaction data (e.g. clicks, scroll behaviour).

2.3 CRM & Marketing Data
Through platforms such as HubSpot and Klaviyo, we may collect and track: email engagement (opens, clicks), lead source and on-site behaviour, sales pipeline interactions, and preferences, interests, and business profile data.

3. How We Use Your Information

We use your information to: provide, operate, and improve our products and services; process transactions and manage orders; respond to enquiries and provide customer support; deliver brochures, reports, and requested materials; generate ROI projections and tailored recommendations; segment leads and tailor communications based on business type, industry, and intended use; communicate with you, including marketing and promotional content; analyse performance and optimise our website and campaigns; and comply with legal and regulatory obligations.

4. Marketing Communications

We may send you marketing communications where you have requested information (e.g. brochure download, enquiry), engaged with our services, or opted in to receive updates. You can unsubscribe at any time via the link in our communications or by contacting us directly.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality and user experience, analyse traffic and user behaviour, and support marketing and advertising performance. This may include tools such as Google Analytics, HubSpot tracking, Meta (Facebook/Instagram) pixels, and Lucky Orange (or similar tools). You can control cookies through your browser settings.

6. Disclosure of Personal Information

We do not sell your personal information. We may disclose your information to trusted third parties where necessary, including: payment processors, CRM and marketing platforms (e.g. HubSpot, Klaviyo), website hosting providers (e.g. Shopify), analytics providers, logistics and shipping partners, and professional advisors (legal, accounting, finance). All third parties are required to handle your data securely and in accordance with applicable laws.

7. International Data Transfers

Lumizen operates globally. Your information may be transferred to and stored in countries outside your own, including Australia, the United States, and other jurisdictions. We take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.

8. Data Security

We implement appropriate technical and organisational safeguards to protect your personal information from unauthorised access, loss or misuse, and disclosure or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes and enforce agreements.

10. Your Rights

Depending on your location, you may have rights to: access your personal information, request correction of inaccurate information, request deletion of your data, withdraw consent for marketing communications, and lodge a complaint with a regulatory authority. To exercise your rights, contact us at: info@lumizen.net

11. Third-Party Links

Our Site may contain links to third-party websites. Lumizen is not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.

13. Contact Us

Lumizen Pty Ltd
Website: www.lumizen.net
Email: info@lumizen.net