Terms of service

Lumizen Pty Ltd
Effective Date: 27.03.2026

1. Overview

These Terms & Conditions ("Terms") govern your use of www.lumizen.net (the "Site") and any products, services, or information provided by Lumizen Pty Ltd ("Lumizen", "we", "our", "us"). By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, you must not use this Site.

2. Use of Website

You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of others, restrict or inhibit anyone else's use of the Site, or introduce malicious or harmful content. We reserve the right to restrict or terminate access to the Site at our discretion.

3. Product & Service Information

All information provided on this Site is for general informational and commercial purposes only. While we aim to ensure accuracy, specifications, features, pricing, and availability may change without notice. Images and visual representations may vary from final delivered products. Performance outcomes (including revenue projections or ROI examples) are illustrative only and not guaranteed. You are responsible for assessing the suitability of our products for your intended use.

4. Commercial Use & Buyer Responsibility

Lumizen products are designed for both commercial and personal use. Where products are purchased for business or revenue-generating purposes, you acknowledge that results depend on factors outside our control (including utilisation, pricing, market conditions, and execution). Any projections, case studies, or examples are indicative only. You are solely responsible for business decisions and outcomes.

5. Orders & Payments

All orders are subject to acceptance by Lumizen. We reserve the right to refuse or cancel orders at our discretion, adjust pricing prior to order confirmation, and require deposits or staged payments. Payment terms, including deposits, financing, and final balances, will be outlined separately in formal quotations or agreements.

6. Shipping & Installation

Shipping timelines provided are estimates only and may vary based on location, shipping method (sea or air freight), and customs and import processes. Unless explicitly agreed, installation is the responsibility of the purchaser, and local licensed professionals (e.g. electricians) may be required. Optional installation or "white glove" services may be available at additional cost. Lumizen is not responsible for delays or costs arising from site readiness or local compliance requirements.

7. Intellectual Property

All content on this Site — including text, images, branding, designs, and product specifications — is the property of Lumizen Pty Ltd and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, Lumizen excludes all liability for any indirect, incidental, or consequential loss, including loss of revenue, profit, or business opportunity. Lumizen does not guarantee specific outcomes, performance, or financial returns. Our total liability (if any) is limited to the amount paid for the product or service giving rise to the claim. Nothing in these Terms excludes rights that cannot be excluded under applicable law, including the Australian Consumer Law (ACL).

9. Warranties & Consumer Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Additional warranty terms may apply and will be provided separately with your purchase.

10. Third-Party Services

We may use or integrate with third-party providers (e.g. payment processors, financing providers, software platforms). We are not responsible for the performance or policies of these third parties.

11. Privacy

Your use of this Site is also governed by our Privacy Policy.

12. Changes to These Terms

We may update these Terms at any time. Changes will be effective once published on this page.

13. Governing Law

These Terms are governed by the laws of Western Australia, Australia. Any disputes will be subject to the jurisdiction of the courts of Western Australia.

14. Contact

Lumizen Pty Ltd
Website: www.lumizen.net
Email: [Insert Email]